If a company phone is lost and IT cannot physically access it, what action would be used to protect data?

If a company phone is lost and IT cannot physically access it, what action would be used to protect data?

• A. Block SIM
• B. Remove from MDM
• C. Remote wipe
• D. Carrier factory reset

Answer: (C)

When a company phone is lost and IT can’t physically reach it, the action used to protect data is a remote wipe. This is done through the mobile device management (MDM/EMM) system, which can send a wipe command over the air to erase corporate data from the device. Depending on policy, it can perform a full device reset or a selective wipe that removes only business data while preserving personal information. The key point is that the command is issued remotely, so even though IT can’t touch the device, sensitive data doesn’t remain accessible. Blocking the SIM only stops cellular service and doesn’t remove data on the device. Removing the device from MDM would remove centralized control and protections. A carrier factory reset isn’t a standard enterprise action and isn’t the typical method for safeguarding company data.

When a company phone is lost and IT can’t physically reach it, the action used to protect data is a remote wipe. This is done through the mobile device management (MDM/EMM) system, which can send a wipe command over the air to erase corporate data from the device. Depending on policy, it can perform a full device reset or a selective wipe that removes only business data while preserving personal information. The key point is that the command is issued remotely, so even though IT can’t touch the device, sensitive data doesn’t remain accessible.

Blocking the SIM only stops cellular service and doesn’t remove data on the device. Removing the device from MDM would remove centralized control and protections. A carrier factory reset isn’t a standard enterprise action and isn’t the typical method for safeguarding company data.