In a network operations center, after discovering unplugged cables that affected Internet connectivity, what troubleshooting step was taken?

In a network operations center, after discovering unplugged cables that affected Internet connectivity, what troubleshooting step was taken?

• A. Establish a plan for resolving the problem
• B. Gather logs and events
• C. Implement a temporary workaround
• D. Escalate to support immediately

Answer: (A)

When you find unplugged cables are causing the outage, the most appropriate immediate step is to establish a plan for resolving the problem. Having a plan sets the sequence of actions, assigns responsibilities, and defines how you’ll verify restoration. It keeps the remediation focused and coordinated, so you don’t just react haphazardly or miss steps. Once the plan is in place, you can carry out the fix (reconnect or replace faulty connections), implement any necessary workarounds if required, and then verify connectivity and review logs to confirm the root cause and prevent recurrence. Gathering logs and events is valuable for understanding what happened and validating the fix, but it supports the plan and verification rather than being the initial action when the fault is already known. Escalation is appropriate only if the plan cannot be executed with the available resources.

When you find unplugged cables are causing the outage, the most appropriate immediate step is to establish a plan for resolving the problem. Having a plan sets the sequence of actions, assigns responsibilities, and defines how you’ll verify restoration. It keeps the remediation focused and coordinated, so you don’t just react haphazardly or miss steps. Once the plan is in place, you can carry out the fix (reconnect or replace faulty connections), implement any necessary workarounds if required, and then verify connectivity and review logs to confirm the root cause and prevent recurrence. Gathering logs and events is valuable for understanding what happened and validating the fix, but it supports the plan and verification rather than being the initial action when the fault is already known. Escalation is appropriate only if the plan cannot be executed with the available resources.